General
To book on one of our tours, you first need to call our office on (02) 4382 2039 and speak to Holly or Scott. To secure your booking, a non-refundable and non-transferable deposit of $200 per person is due within 7 days of booking. The balance of the tour is due 60 days before departure.
Please DO NOT send any payment until it has been confirmed by phone that we have availability.
Payment can be made in the following ways: Cheque or Money Order, Visa or Mastercard, Direct remittance. Please contact us for our bank details.
If you are in our pick up zone yes. Otherwise you can meet the shuttle, meet at the airport, meet at the destination or stay at an airport hotel the night before and we will pick you up from there. We can organise a private transfer for you.
Walking sticks – yes.
Walkers – non battery powered yes.
Walkers – Battery powered, no.
No this is not an issue. The more complicated the requirements the more self managed we advise passengers to be. Remember you are on a coach tour and often we are in remote areas where ingredients are hard to come by.
Our postal address:
Aurora Coach Tours
PO BOX 259
Ourimbah
New South Wales Australia 2258
No. If you change your booking to depart or return on a different date from the tour you forfeit your free shuttle and either must make your own way or we can organise private transfer at extra cost.
There are no fees on deposit payments. 1.7% card fee on all other payments. Diners Club & Amex not accepted.
Yes, we have a postal mailing list for our quarterly brochures. We do not have an online mailing list at present.
Please click here to view our full terms and conditions.
Unfortunately we don’t pair people up for bookings. However we encourage you to ask around your community, a great way to meet new people and find a new travel buddy!
NB: Please note our cancellation policy.
Deposits are non-refundable and non-transferable.
Bookings made before 1st July 2022:
| Cancellation fee | Per person |
|---|---|
| More than 60 days' notice | Loss of deposit |
| 21- 60 days' notice | 50% of fare |
| Less than 21 days' notice | 100% of fare |
Bookings made after 1st July 2022:
| Cancellation fee | Per person |
|---|---|
| More than 70 days' notice | Loss of deposit |
| 21 - 70 days' notice | 50% of fare |
| Less than 21 days' notice | 100% of fare |
| Murray River Cruise Cancellation Fee | Per person |
| More than 100 days' notice | Loss of deposit |
| 30 - 99 days' notice | 50% of fare |
| Less than 30days' notice | 100% of fare |
For full cancellation policy, please check here.
Telstra covers most areas (except small island tours) Please check for other phone providers and coverage may vary.
Yes this is no problem. There will be plugs beside the beds
Coach
Our coach steps have been specially designed to be lower for ease of access and has the lowest steps of any coach available with hand rails on both sides.
Our coach also kneels to the pavement
Yes, all the coach seats have USB charging station.
Yes, all the seats recline on our luxury touring coach.
No. But don’t worry! We make regular stops and rarely drive for more than 2 hrs at a time. This allows us to explore at a leisurely pace.
Yes it does
All tours run a seat rotation system so everyone gets a turn at being at the front and back of the coach, without exception. Our coach is very spacious with big windows and screens to view out the front. No one has been travel sick yet!
Flights
Our luggage limit varies by tour but usually 18kgs for mainland tours and 15kgs for island tours.
We handle all aspects of the travel booking for you, a flight reference number is not required. Sit back, relax and let us do all the hard work!
Yes, this will be given to you at the airport when you check in with the crew
No, unfortunately you cannot use your frequent flyer points to pay for flights with Aurora Coach Tours. However we are happy to take your frequent flyer number and apply this to your booking so you gain the points.
Yes we can quote this if the route offers, subject to availability.
Yes, we are able to amend bookings so you can extend your stay provided it is with the same airline we use for the tour.
There may be a fare difference in this case.
Yes we can do this for you, it will be applied to the group flight booking. Aurora primarily flies with Virgin and Qantas
Hotels
Yes, there is always access to a plug next to your bed
Yes, you can extend your stay earlier or later on a tour with the hotel the group stays in. However, we do not book hotels outside of the tour.
For most hotels yes. Occasionally there is a shower over bath, please ask and we can let you know if this is the case
No, this is not necessary. You will find a hairdryer in most hotel rooms. Where you cannot see one, simply call reception or our crew and they will bring one to you.
No this is not necessary although you are welcome to bring one if you wish. Towels are provided at all accommodations.
Tours
Yes, most of our tours include meals. The specific details regarding meals will be provided in the tour itinerary. Please check the tour description for more information.
Yes, we are able to amend bookings so you can extend your stay provided it is with the same airline we use for the tour.
There may be a fare difference in this case.
We offer a wide range of tour destinations, including scenic locations, historical landmarks, and cultural attractions. Visit our website to explore our current tour offerings.
Northern tours: open & closed shoes, comfy light clothing, hat and sunscreen, light jacket / jumper for evenings, swim ware. Southern tours: clothes for all weather inc cold and rain.
Telstra covers most areas (except small island tours) Please check for other phone providers and coverage may vary.
Phone
We're here to answer any questions you may have.
(02) 4382 2039
Email address
Reach out to us anytime
info@auroracoachtours.com.au
Postal address
Send us mail at this address.
PO BOX 259
Ourimbah
New South Wales Australia 2258